Sanborn's Refund Policy
There are no refunds after the policy has started on policies with a term of fewer than six months. All policies are eligible for cancellation and a full refund if the policy has not started. The insured is required to contact the company before the start date of the policy to request the cancellation/refund. No refunds are processed during holidays or weekends. If you need to cancel a policy after hours or on a holiday, please email us at firstname.lastname@example.org.
Semi-annual and annual policies are issued at a discounted rate. All policies state "No Refunds, No Cancellations".
Semi-annual and annual policies are eligible for a "substitution" should the insured purchase a new vehicle or otherwise, need to change the insured vehicle. A prorated credit will be issued for the remainder of the policy to be canceled and applied toward a new semi-annual or annual policy for the new vehicle. The new vehicle must be in the same name as the insured on the policy to be "substituted."
Contact your agent or customer service at our headquarters office with any questions you may have: